Frequently Asked Questions
Below are answers to some commonly asked questions. If the information you're looking for is not on this page, please contact us.
Do you ship internationally?
Yes! We've shipped mills around the globe, as far as Ireland, Prague, and Australia.
What is the lead time for a mill?
Currently the lead time is about 3 months from when a deposit is received to delivery of your mill.
How much does freight cost?
Freight costs vary widely based on your location. We can provide a quote in advance of an order, and we will coordinate the delivery arrangements when an order is ready to ship.
How much space / how big of a mill room do we need?
We get this question a lot! Detailed response coming soon...
Is it dusty?
Not nearly as much as you might expect. All mills come with canvas covers which attach between the mill and the collection bucket. Most of the dust in a mill room is due to moving flour away from the mill, and is similar to what a mixer might produce.
Is it loud?
Our mills run around 85 decibels which is about the same as a shop vac.
Can you help with installation?
Yes. Andrew is available to travel on-site to setup and install the mill after it is received.
Do you provide training?
Yes, at the time of setup and installation. Our mills are made domestically and uses daily in our production bakery; we're happy to help troubleshoot any issues that arise, or share operational observations that we've learned over years of milling on-site and baking with fresh-milled flour.
What kind of maintenance is required?
Basic cleaning and dusting, greasing bearings, checking belts and bolts, stone redressing.
How often do the stones need to be redressed?
Every xxxxx lbs., or 1-2 times per year depending on your usage. Stone re-dressing and instruction beyond installation is a service we offer.
How long will the stones last before needing to be replaced?
The baker will need to be replaced before the stones do. We use traditional granite millstones that will last for generations. The stones will need to be redressed regularly (see above) to maintain production quality.
Is there a warranty on your mills?
Yes, mills come with a two-year warranty.
Do I need to learn any special skill to learn the craft of milling? Is it hard to learn?
This is a skill that can be acquired, like learning how to mix, shape, or bake. The mill is a machine not unlike a mixer or oven; any baker that regularly works with their hands and has basic tool knowledge can learn to use and maintain one of our mills.
Do I need to babysit the mill?
Our mills are designed to be loaded, set, and fed - then just let it mill. They only need to be checked periodically to make sure the hopper doesn't run empty, or the collector doesn't overflow. After running a few mill cycles you will get a sense for how long you can leave your mill unattended based on your volume and use.
Why would I want to mill my own flour? Why does stonegrinding matter?
In short: flavor, nutrition, and connection.
Freshly ground flour retains more flavor and aromas than pre-ground flour, translating to a more complex, aromatic, and delicious baked good. Stonemilling grinds the bran and germ into the flour along with the endosperm, keeping valuable nutrients in the flour. Coarser elements can be sifted out as you like to produce finer flours, which still retain some of the nutritional benefit of milling the whole grain. Granite millstones help to keep grain cool as it travels through the mill, protecting naturally occurring oils and nutrients. Buying whole grains presents an opportunity to work with local grain growers, and for those farmers to access a local market via a new avenue: your bakery. It's good for you, your bread, and your community.
Read more about Vermont granite here.